business communication?

can someone please describe a specific work situation in which time-oriented communication style would be effective and one situation in which the style would not be appropriate or any of these two Action-oriented and Content-oriented.

thanks

business communication?

you are working in a company which has been dealing in foreign exchange. Your company has seen the effects of recent exchange fluctuations and its impact on business. Your managing director has asked four advice in the matter and requested for a brief report on the subject. Write such report.

There were times where mobile phones were considered as a luxury. Today, mobile phones have become a part of life. A lot of mobile accessories along with mobile phones have created a revolution in business communication. Previously in businesses, simple telecommunication systems were sufficient as they relied more on voice and written text data. Modern day businesses require several types of communication like voice, text, data and video. Moreover, these telecommunication devices have to be converged at some point of time so that all types of data can be transferred using the same network. As more and more mobility communication is needed, mobile phones and hands free communication have gained popularity.

Some people may assume that mobile communication is expensive. But the reality is something different. It is sure that you need to make some changes with the infrastructure of your communication framework to incorporate mobile devices. However, if you consider the overall cost, yo
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u will find that mobile communication is cheap. You don’t have to pay rent and you can reduce the cost of maintaining wired networks.

People in offices had to be at their desk to answer their calls. Now, most offices have cordless phones in use so the employees can make and receive calls while being away from their desk. Small offices can maintain a simple, inexpensive wireless network using analog cordless phones. However, if the same has to be implemented in a large office, wireless PBX has to be installed which is an inexpensive thing to do.

Many companies need the employees to travel for a long time as a part of their work duties. This is essential for sales people who need to convince the clients in face-to-face meetings.

The need for internet is indispensable in every office and this is even more so when an employee is away from the premises or works from home. Mobile broadband Internet connectivity provides the essential connectivity that is required for any remote employee. Now, they can use their PDA or smart phone to connect to the office network even when he is physically away from the office.

To make mobile communication work in an organization, certain office equipment such as PBX and communication devices have to be installed. With the introduction and use of wireless networks, it is not so that an organization can get rid of wires completely. At the present scenario, you can get the best business communication by combining the use of business phone systems that are traditionally wired complemented by a wireless infrastructure. At any point in time, the business must be ready to accept new technology and change its office communication strategy accordingly. Freedom of movement and connectivity are the two essential aspects of present day business communication. These two important targets can be best achieved by proper integration of wired and wireless business telephone systems.

Orb 1

(Say What You Mean and Get What You Want!)

Great business communication skills requires learning to say exactly what you

mean and saying it in a way to get a desired outcome that is beneficial for both

the business contact and your home based business. Many times we send cross

signals in our communications because we ourselves are not completely sure how

to convey our thoughts properly. We know what we want to say but are unable to

get the correct wording in order to get the your point across.

Enhancing our business communication skills has numerous advantages in all

aspects of our home based business from negotiations to routine business

conversations. Your bottom line will increase more by getting the desired

outcome that you want. Whether it is better pricing from a manufacturer or

handling a disgruntled customer you will notice that the results will be more

favorable for your home based business.

* Tips for Effective Communication:

* Have a Main Objective

* Be Prepared for Objections

* Consider the Benefits for All Parties

* Emphasize the other Party’s Benefits

* Keep if Friendly

* Be Prepared to Walk Away

Know Your Main Objective

What is the ultimate result you would like to achieve from the conversation,

negotiation or advertising? What I have found to be very helpful is to get as

many facts as possible. Information gathering is essential for creating your

main objective as well as gaining better business communication skills. Once you

have the main
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objective in mind, create a mental picture of it or write it down

so that you can stay focused.

If you have a disgruntled customer, find out exactly what the problem is. Keep

asking questions until you know for sure that you completely understand the

situation. Then you can figure out what solutions would work best for the

customer and for your home based business.

When you know what your objective is for all situations you will have a clear

direction to follow in order to achieve your ultimate goal. The goal may be to

create a satisfied customer expectations of repeat sales, negotiating a lower

product price with a manufacturer, or creating an advertising campaign. As you

can see effective business communication skills will increase your home based

business bottom line.

Prepare for Objections

 

Whether it is customer service or negotiating with a manufacturer etc., you will

need to expect objections. When you are prepared for them even if they never

arise, it will open your mind to all the aspects of the situation and will give

you a clearer perspective. When you can see all the sides of a situation, you

will make wiser decisions and be able to point out the advantages for the other

party.

What are the Benefits for All Parties?

Knowing what the benefits are for all parties concerned will help you explain

them more effectively. In advertising you would list the benefits of your

product or service in the advertisement. In customer service you would list the

benefits of the solution to your customer, bearing in mind what would be the

best outcome for both parties.

Emphasize the Benefits

Armed with a list of benefits, you will be able to explain the best benefits and

advantages for the other party. With all the information on the table your

business contact will be able to see the advantages of the subject matter and

how they can benefit from your proposal. You will then be able to conclude the

conversation easily since you have achieved your main objective with all parties

satisfied.

Keep if Friendly

 

There will be times when no matter how good your business communication skills

are, the other party just does not recognize the possibilities or want to work

with you. That is fine, there will be customers who you cannot satisfy,

negotiations that cannot be made and business contacts that will not be able to

see your point of view.

If you keep it friendly you will increase the chances that they will listen to

you in the future. This will leave the option of further contact open, whether

it is a call, coming back to the negotiating table or for other business

opportunities.

Be Prepared to Walk Away

Great business communication skills also entail knowing and realizing that

situations will arise that the other party may not be receptive to any part of

your main objective. In those rare instances it is better to end the

conversation politely and move on. Sometimes the other party may be having a bad

day or is distracted and what ever you say will fall on deaf ears. This happens

to all of us. Realizing and recognizing that the other parties’ business

communication skills are off that day will help you to end the conversation

quickly and renew it on anther day when it is more appropriate.

Effective communication will help you in your home based business by creating an

atmosphere of understanding and cooperation. Another aspect of business

communication skills includes learning to listen better. In my article; “What

did You Say?” I discuss ways to become a better listener.

Tips for effective communication are a quick guideline which you can follow to

stay on course in all your business dealings. Each day there will be numerous

opportunities to use effective communication skills. Your home based business

depends on your business communication skills for growth, development and

advancement in your chosen field.

 

Paul Kopp

Business letter has a materialistic purpose but effective business letter can also strengthens the bonds between two organizations or the dealer and the customer. Business letters are used for many purposes such as to make inquiries, send replies, to place orders or bank correspondences etc. The main and the basic function of the business letter is not only to convey your message to the person who receives the letter but also to influence the reader. Following point can be used to make your business letter an effective business communication.

Language of business letter:

The language of business letter should be simple. It should not contain difficult words, phrases or technical jargons. It should have a smooth flow and should be easily understood or it should not require further explanation.

Avoid use of long sentences having many clauses. Sometimes the reader loses the beginning by the time he comes to the end of the sentence.

Avoid negative approach in the letter.

Avoid use of dull and uninteresting language. A letter with permanent style or with same tone of expression at all occasions may become stereotyped in due course. Use variety or a welcoming change in language that befits the particular occasion or pleases a particular person. But the variety should not be at the cost of clarity.

Sincerity of purpose:

Sincerity of purpose is important not only for human relations but also for business dealings. The letter should have an air of frankness and authenticity.

Give importance to the reader:

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Avoid self-centered focusing on your own concerns or your business and focus on the recipient’s needs, interests, or purposes. This “you attitude” or recipient oriented style is very useful in winning new customers and maintaining old ones. It does not mean that you should use more of “you” in your letter but you should make recipient the main focus of the letter. However, you should be cautious not to overdo anything in your letter to avoid feel of deception, superficiality or ambiguity.

Adjust oneself to the reader:

Tune your sentences to the taste of the prospective buyer. Mention the advantage a buyer would get without praising your own firm.

Business letter represents the firm, organization or the business. It is like a salesman with a difference. A salesman can instantly rectify his mistake if he has said something that looks unpleasant, but a letter writer can’t.

You can use business-writing software for proofreading and to check and correct English grammar & spellings in your letter. Some software programs also has text enrichment feature to enrich your text with adjectives & adverbs, which enhances the simple sentence into more professional and sophisticated one & also suggest context related synonym for repeated words.

For more information on business writing software please visit

http://www.truevalue4money.com/businesswriting.html website.

Stephen Thomson